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 Value for Money  3.0
 Rooms  3.0
 Cleanliness  3.0
 Location  3.3
 Security & Safety  3.0
 Service & Staff  3.0
 Food / Dining  2.8
 Total  3.0

"travel experience"

User Rating:  2.9
Reviewer:   Kim Mooi C. of perak, Malaysia
Reviewed:   November 9, 2008  (see hotel reviews from Instantworldbooking.com)
Traveled:   October 2008     Type:   Other
1 2 3 4 5
 Value for Money
 Rooms
 Cleanliness
 Location
 Security & Safety
 Service & Staff
 Food / Dining
Comments  (English):
the hotel was clean and everything functioned well. although the air conditioning was not as cool as i would have wished. the staff were pleasant and helpful, especially one staff named Kim. however, there is one point that the hotel staff could have helped us. we are senior citizens, one at 55 and the other at 63. on our 1st night we were given the 1st floor room, which was fine for us to climb up. then when we left for halong bay tour (arranged by the hotel), we had requested for the same room reservation for the balance 2nights. we were disappointed when we returned the next day and was given the 2nd floor, as this room had been given to another. they said that "they refused to move". i find this very unaccommodating and unhelpful, as we had made a prior specific request for this. it was very bad for our poor knees. i feel the hotel staff could have done more. they could have informed the other guest that they could only have this room for 1 night only.

"Excellent Hotel for it super friendly staffs and hotel guests"

User Rating:  5.0
Reviewer:   Tam N. of Ottawa, Canada
Reviewed:   October 11, 2007  (see hotel reviews from Instantworldbooking.com)
Traveled:   January 2007     Type:   Active/Adventure
1 2 3 4 5
 Value for Money
 Rooms
 Cleanliness
 Location
 Security & Safety
 Service & Staff
 Food / Dining
Comments  (English):
I really enojoys my stay at this hotel. The staff was very friendly here. They treated me like a family member when I stay here. I love the location the most because this is where I get to meet so many other wonderful travellers. I think this is a great hotel for it wonderful management system. Every employees here work very hard to provides the best possible answer for all the guests that needed one. I personally would reccommend this hotel for every traveller who first visit Hanoi for the first time. The most important reason is because it is right beside a head pharmacy store. You will get the cheapest deal on medication when u needed some and you will get professional care from those pharmacists who had their hospital exeriences. I remember I had a bad allergy symtom something i eat and after taking the medication were givan to me I cured in just 1 night.

"little correction..?"

User Rating:  3.2
Reviewer:   E H. of Amsterdam, Netherlands
Reviewed:   September 1, 2007  (see hotel reviews from Bedbreakfastreservations.com)
Traveled:   August 2007     Type:   Active/Adventure
1 2 3 4 5
 Value for Money
 Rooms
 Cleanliness
 Location
 Security & Safety
 Service & Staff
 Food / Dining
Comments  (English):
I stayed at this hotel last week 5 nights in total. Even though it was overall a nice hotel for its price (12 dollar for a double)we never got a free breakfast as mentioned (unless you go on a tour with them that day)there was no DVD player in the room and we didn't see a hot tub. There was a bath in every room, but we never had hot water. Other than that; overall okay hotel.


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