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 Value for Money  3.0
 Rooms  3.0
 Cleanliness  3.0
 Location  3.3
 Security & Safety  3.0
 Service & Staff  3.0
 Food / Dining  2.8
 Total  3.0

"Terrible, Abusive Staff"

User Rating:  1.0
Reviewer:   A S. of Boston, United States
Reviewed:   September 1, 2007  (see hotel reviews from Instantworldbooking.com)
Traveled:   August 2007     Type:   Single
1 2 3 4 5
 Value for Money
 Rooms
 Cleanliness
 Location
 Security & Safety
 Service & Staff
 Food / Dining
Comments  (English):
DO NOT STAY HERE. The 20 minutes I spent at this hotel were some of the worst of my life. I arrived around 11:30pm and at first the room seemed fine. But when I looked in the bathroom I was disgusted to see urine all over the seat, and dirt and pubes and even a small twig in the bathtub, and someone's used coffee mug on the sink. Plus the floor was still wet, like someone had JUST been in there. I went down to the front desk to ask them to clean it twice: the first time they simply sprayed air freshener, and the second time they cleaned the tub but nothing else. I was tired and frustrated that they wouldn't clean the bathroom, and although I could have just let it go, I felt like I'd been taken advantage of all day so I tried once more to tell them the bathroom was still gross and I just wanted a clean toilet. I even asked if there was another room I could switch to. This is when things got ugly: the man working there accused me of lying, saying that he KNEW the bathroom was clean. I asked him if he would please come and look at it so that he could see what needed to be cleaned, but he just kept calling me a liar. At this point, I was very offended and told them that thank you, but I would just go somwhere else. Then the man started yelling at me, saying that I had to pay because I'd made a reservation. I told him that I'd be happy to leave the deposit I'd paid when I booked online, but I wasn't going to pay for a dirty room when I'd asked them three times to please clean it. I'd only spent about 5 minutes in the actual room! As I started walking towards the front door, the man grabbed a bicycle lock and locked the front doors and me inside! I started to feel a bit scared, it was almost midnight and I was a girl traveling alone...no one else was in the lobby. Then another employee arrived at the hotel and the man had to unlock the door to let him inside, so I tried to get out, but the man grabbed me and pushed me back and raised his hand as a threat to hit me. At this point I just paid them the money, I was just so scared and desperate to get out of there. Thankfully when I paid them they unlocked the door and let me go outside. I tried going to the police, but they said there was nothing wrong with what he did, that maybe if he'd actually hit me instead of just grabbing and pushing me they could do something. So PLEASE don't stay here. They are terrible people.


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